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If you are an existing SugarSin fan and have made purchases on our previous website pre-August 2021, then you will have to re-register yourself on our new website. We apologise for this inconvenience, but for security reasons we did not transfer any personal data of our customers from the old to the new website.
You can register here.
Once you have registered an account with us, you will have access to all information on your account such as your Dashboard, Orders, Subscriptions, Addresses, Payment Methods, and Account Details. You can amend and save! Your details are safe with us!
Our Sweet Subscription service is totally flexible! There are no joining fees, you can edit your sweet subscription box at any time or even pause your plan if you need a break. No cancellation fees and no fuss.
Just ensure you make all amends in good time before your next payment is taken!
Use the dietary filter in our pick ‘n’ mix sweets to make your best choices. Alternatively, our shop team will be very delighted to assist you in providing you with a list of gluten-free or dairy-free sweets or be it anything that is dietary related. You can write to them at [email protected] or call on +44 20 8616 5959.
All our pre-packaged products have an expiry date of beyond 3 months. Occasionally, we do supply short expiry products that have a shelf life of 1-3 months, but we only do so if they are in edible condition.
All pick ‘n’ mix sweets have a minimum shelf life of 6 months. However, we get fresh deliveries of our sweets as so often such that your sweets will last you longer than 6 months. All you need to do is store them in a cool dry place preferably in an air-tight container away from direct sunlight.
There are product lines that are only suitable for in-store selling which we do not sell online or vice versa. We experience varied customer preferences in-store versus online and to meet customer demands we do position product lines appropriately. If there is a product you have seen in-store which you want to purchase, then we would love to serve you. Simply write to us at [email protected] or call us on +44 20 8616 5959 and we will take care of your request!
Sometimes, we may have a product in stock in our Covent Garden store that is out of stock online. Write to us at [email protected] or call us on +44 20 8616 5959 and we can assist you with any product inquiry.
We love making hampers! Write to us at [email protected] or call us on +44 20 8616 5959 to discuss your hamper request. We are sure to make you happy!
Due to varied customer preferences in-store versus online, we do take appropriate business measures to capture sales where we see greater demand. We are under no obligation to have identical promotions in-store and online.
We allow shipping to the US & Canada at £40 per order excluding the sweet subscription box.
We allow shipping to the EU at £20 per order excluding the sweet subscription box.
We allow shipping to Rest of The World. If you live outside of the UK, EU, Canada or US, then place your order at [email protected]. We will take care of your order request!
We use DHL, FedEx, UPS, or TNT for international orders. We select the fastest delivery service available, but delivery times vary depending on destination and customs clearance. Once your order is sent, we will send you a tracking reference.
If you would like to cancel or amend your order, please contact our customer service team and we will do our best to cancel or amend your order before it is on its way to you. Please have your order number ready when contacting us.
You can write to us at [email protected] or call us on +44 20 8616 5959.
You can collect your order from our Covent Garden store which you can find here. Our shop team will notify you once your order is ready for collection. We endeavour to have your order ready for collection from 2.00pm in the afternoon on the same day provided you placed it between 8.00am & 12.00pm. Orders received after 12.00pm are not guaranteed to be ready for collection on the same day. This service does not apply to the sweet subscription box.
If you chose the option of having your order sent to you, then Royal Mail and DPD are our preferred delivery partners.
We allow free shipping for orders of £40 or more delivered to UK mainland only. Delivery made in 3-5 working days.
We charge £5 for orders under £40 delivered to UK mainland only. Delivery made in 3-5 working days. Excludes the sweet subscription box.
We charge £8 if you would like your order to arrive the next working day within UK mainland only. All we need is your order be placed by 11.30am. Excludes the sweet subscription box.
We charge £5 for orders going to Channel Isles, Isle of Man, and Scilly Isles. Excludes the sweet subscription box.
Our sweet subscription boxes are delivered in the first week each month by Royal Mail. You shall receive an email once your box has been despatched so you can track its arrival.
Courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands can take 5-6 working days.
We cannot take responsibility for any delays on part of the delivery service. But if there are problems, we will do our best to let you know as soon as possible. All deliveries are traceable, and you will receive a tracking reference once your order has been sent.
If your parcel has not arrived in seven working days, then please write to us at [email protected] or call us on +44 20 8616 5959. We will locate your order and will try to resolve this for you as soon as possible.
We charge £15 for trade orders of value under £300 ex-VAT to be delivered within UK mainland only. Delivery made in 2-3 working days.
We allow free shipping for trade orders of value £300 ex-VAT or more to be delivered within UK mainland only. Delivery made in 3-4 working days.
If you are a trade customer from outside of the UK, then please contact us at [email protected] should you wish to place an order, or complete the Trade Registration form found here
We want your sweets to arrive in perfect condition and taste as good as they did when they left us. That is why we put effort into getting our packaging exactly right. After carefully placing your sweets in food safe packaging, we wrap them in delicate tissue paper and carefully place them into a cardboard box with protective material. We seal the box and apply a SugarSin sticker to give that last delicate touch.
Apart from the clear cellophane bags, most of our packaging is recyclable including our sweet subscription boxes. Some of our creative fans have transformed the sweet subscription boxes into seed trays, mazes and even pretend rocket ships for the kids! The only limit is your imagination!
Contact us within 24 hours should you find your order is damaged or is incorrect. Write to us at [email protected].
We do not allow exchange or provide refund for our products unless the products are faulty, lost or damaged in transit. We require you to send evidence of faulty or damaged products by email to [email protected].
Every time you buy a SugarSin product, you are getting a good quality product. Quality is at the core of all SugarSin decisions. Every bag, box or jar reflects the SugarSin ethos of outstanding quality and taste. If for any reason our products did not meet your taste expectations, then whilst we cannot provide you with a refund, we would welcome your valuable feedback which you can send by email to [email protected]. We accept all feedback (be it good or bad) as means to become better.
If you are having difficulty placing an order online or experiencing other problems with the website, you can write to us at [email protected] or call us on +44 20 8616 5959. Someone from our team will be more than happy to assist you!
We review all wholesale inquiries and do our absolute best to create partnerships that allow us to delight our customers across the world. Please direct any wholesale inquiries to [email protected] and we will more than happy to answer any questions you may have or complete our Trade Registration form here. Include as much information as possible about your company, and any links to your website and social media accounts are appreciated.
Currently, we do not offer franchise opportunities, but we have big plans!
If you have a question about a product you purchased or be it anything related to SugarSin, please do not hesitate to write to us at [email protected] or call us on +44 20 8616 5959. We aim to respond to emails within 2-3 working days.